Delivery
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Every order is overseen from creation to delivery. We believe that managing every stage of the process with efficient communication and professionalism is key, which is why we will send you updates on the progress of your furniture. This is how we add value to your experience until the final handover stage.
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SHIPPING POLICY
All our products are wrapped in tissue and presented in a complimentary gift box. We then safely pack all your purchased items in a non branded despatch box, ready for delivery.
All deliveries are made by DHL using their express services and require a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for re-delivery.
Delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. You will be notified when the parcel leaves our premises and the estimated delivery time starts then.
DELIVERY CHARGES
The cost of delivery will appear at checkout once you have entered your delivery details. The cost is for one despatch, regardless of the size and number of items chosen and is based on the following:
UK Orders
Enjoy complimentary delivery for orders over £250.
Express Delivery: £5 (1-2 business days).
International Orders
Fast & full trackable worldwide delivery available.
As each item is unique and has different needs when it comes to shipping, the exact sum will be calculated at checkout as well as estimated delivery times.
Europe: From £17 (1-4 business days).
CUSTOMS
Please note that we are not responsible for any import duties payable, but may be able to advise on the likely costs.
Please also note that the recipient of the delivery may be contacted by local customs offices to help clear the goods.
Customs clearance procedures may delay the delivery of your goods, especially if the local customs office has difficulties getting in touch with the recipient.
To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.
If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.
FAULTY OR INCORRECT ITEMS
Please inform as soon as possible by sending an email to info@hurlocks.co.uk stating your order reference number